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The Mental Health Network

71 Raleigh St.

Chatham, Ontario N7M2M9

Phone: 519-351-3100

Fax: 519-351-3400

Program Hours: 10am - 2pm

Office Hours: 8:30am - 3:30pm

photo of our executive director

Executive Director:

Kelly Gottschling

Contact Us

If you are in crisis please call the CHMA crisis line: 1-866-299-7447 or 911

If you have any questions about programs at the Mental Health Network please call 519-351-3100. Our office hours are from 8:30am to 3:30pm

Board of Directors

Conflict Resolution

If you are a community member and have a concern or complaint, please direct your complaints to Executive Director Kelly Gottschling (519-351-3100 or kelly@mhnck.com). If you are a member of The Mental Health Network and wish to express a complaint please see below:

Conflict Resolution Between Members

1. For purposes of this post, reference to "days" relating to steps in grievance procedure shall refer to working days.

2. If a member has a complaint s/he shall discuss it with a staff member within five (5) days after the circumstances giving rise to the complaint have occurred. A Staff member shall give an oral response to the complaint within five (5) days and written response within seven (7) days of the complaint (if needed). The Executive Director must be aware of all possible conflicts that could/are occur at the MHNCK. Serious grievances are determined to be serious at the discretion of staff and/or the Executive Director. Serious grievances will be handled immediately and directly with all parties involved by MHNCK staff and/or the Executive Director.

For Resolution of Conflict, please follow the steps given:

A.) The persons involved should try to resolve the grievance with the person or persons directly involved (if appropriate). If not appropriate, then a staff member will be present.

B.) If step A.) is unsuccessful, then the grievance will be presented to a staff member in written form. The staff member shall then hold a meeting as soon as possible, but no later than two (2) days after receipt of the written grievance, or the following day that the member(s) is at the MHNCK.

C.) If for any reason, the staff member is unable to help the members resolve the problem or the member(s) is not satisfied with the results, another written grievance may be submitted to the Executive Director. A meeting will then be held between the Executive Director and the member(s) within five (5) days of the submission of the grievance, or the earliest possible day the member(s) is at the MHNCK.

Conflict Resolution Between Staff/Employee and Members

1. For purposes of this post, reference to "days" relating to steps in grievance procedure shall refer to working days.

2. If a member has a complaint/grievance with a employee/staff member s/he shall discuss it with that staff member within five (5) days after the circumstances giving rise to the complaint have occurred. A staff member shall give an oral response to the complaint within five (5) days and written response within seven (7) days of the complaint (if needed). The Executive Director must be aware of all possible conflicts that could/are occurring at the MHNCK. Serious grievances are determined to be serious at the discretion the Executive Director. Serious grievances will be handled immediately and directly with all parties involved by the Executive Director.

For Resolution of Conflict, please follow the steps given:

A.) The persons involved should try to resolve the grievance with the person or persons directly involved (if appropriate). If not appropriate, then another staff member or the Executive Director will be present.

B.) If for any reason, the member/staff or employee are unable to resolve the problem or the member(s)/staff or employee is not satisfied with the results, a written grievance may be submitted to the Executive Director. A meeting will then be held between the Executive Director, member and staff/employee involved within five (5) days of the submission of the grievance, or the earliest possible day the member(s) is at the MHNCK.